Abu Dhabi Commercial Bank: How to register for online banking, Phone banking, SMS banking and update KYC

Banking & Finance

COMMERCIAL BANK OF ABU DHABI BANKING VIA SMS
SMS Banking from Abu Dhabi Commercial Bank enables customers to pay bills, receive alerts, and inquire about their balance or activities in a simple manner.

Registration for ADCB SMS Banking

To register for ADCB Mobile, text REG to 2626 followed by your complete ADCB Current or Savings account or credit card information. For instance, REG 123456030001–2626. This must be done using the phone number associated with your account.

Please contact the ADCB Contact Centre at 600 50 2030 to update your mobile number. Send ‘MOBILE’ to 2626 or call 600 50 2030 for additional details.

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Additionally, you can enroll in this service through ADCB Personal Internet Banking.

Telephone Banking at ADCB

ADCB provides “always-on” phone banking via Contact Center, IVR (Interactive Voice Response), or VoicePass.

Consider each ADCB phone banking service.

VoicePass –

How to enroll in VoicePass (T-Pin Customers)

From your registered mobile number, dial the ADCB Contact Centre:

(a) Magnificence: 600 50 2004

(c) The Privilege Club: (600) 50 8008

b) Aim for: 600 50 2030

(d) Islamic Banking: +600 56 2626 600 56 2626

From the main menu, select ‘Other Banking Services.’

You will be required to provide your personal identification number (TPIN).

2. Click on ‘To register for VoicePassTM, ADCB Mobile App, Telebanking, or ADCB Personal Internet Banking’.

3. Click on ‘VoicePassTM’.

Follow the VoicePassTM registration procedures. Three times, you will be asked to say the following:

“My voice is my password at ADCB.”

4. Speak in your natural tone of voice and in a somewhat quiet place.

5. We will capture and keep your voice samples in our system. After that, your call will be routed to a contact center agent who will verify your identification and finish the VoicePassTM registration process.

How to utilize VoicePass after enrollment

From your registered mobile number, dial the ADCB Contact Centre:

(a) Magnificence: 600 50 2004

(c) The Privilege Club: (600) 50 8008

b) Aim for: 600 50 2030

(d) Islamic Banking: +600 56 2626 600 56 2626

From the main menu, select ‘Other Banking Services.’

You will be required to state the following: “At ADCB, my voice is my password.”

To verify you, the system will match your current voice to your previously saved VoicePassTM.

After completing the authentication process, you may continue to use our telebanking system.

2. Interactive voice response (Interactive Voice Response)

ADCB’s IVR, or Automated Phone Banking Service, is similar to having your own Personal Banker – always available and just a phone call away when you need it. Simply dial 600 50 2030 (inside the UAE) or +97126210090 (from outside the UAE) from your registered mobile number to speak with one of our Phone Banking Officers who will assist you with the registration process.

3. Customer Service Center

24 hours a day, seven days a week, the ADCB Contact Centre is open.

Whatever your banking needs – from fund transfers to product information – our highly qualified and committed telecoms staff is here at all times to assist you.

The following numbers can be used to contact us:

600 50 2030 Aspire

600 50 2004 Excellency

600 50 8008 Privilege

600 545545 Simplylife

Outside the United Arab Emirates: +971-2-6210090

How to Use ADCB to Update Documents

Each bank in the region must retain legitimate identification documents and information in accordance with the Central Bank of the UAE’s requirements. This criterion enables them to better understand you and provide you with superior service at all times.

Documents required to update your ADCB KYC

1.Personal Identification Number (PIN) or Credit / Debit Card Number

2. Passport or a copy of your passport in PDF, JPEG, JPG, or PNG format (image size shall not exceed 2 MB)

3. Emirates identification document in PDF, JPEG, JPG, or PNG format (image size shall not exceed 2 MB)

4. Mobile phone number on file

How do I submit my Know Your Customer (KYC) documents to the bank?

You have the following choices for submitting the relevant documents:

1. Log in to the ADCB’s portal for updating KYC documents (File formats supported: PDF, JPEG, JPG, PNG)

2. Visit the branch nearest you and deliver the documentation to the Customer Service Representatives/Executives.

3. Contact your Relationship Manager and provide them with the documentation.

4. From your registered email address, send copies of the new documents to request@adcb.com. If you are a new customer or are submitting your KYC documents for the first time, please contact your Relationship Manager or visit our local branch.

Once the documents are submitted, processing will take between one and two business days.

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