You may have fallen victim to credit card fraud if you recently discovered an authorised transaction on your Discover account.
Alternately, you can simply file a dispute for such a transaction if a specific merchant has refused to deliver the product ordered or has delivered a completely different product from the one ordered.
Discover makes it simple and easy to dispute charges, and it offers a $0 Fraud Liability Guarantee, giving you full protection in the event of credit card fraud or for any other reason you might want to do so.
So, if you’re wondering how to challenge a Discover charge and receive a refund, this article is for you.
REASONS TO QUESTION A CHARGE AFTER DETECTION
There are a number of reasons why you might want to dispute a charge on Discover, but the main justifications are as follows:
1. Unapproved Charge
This is the main justification for disputing a charge on Discover. A charge made on your account that wasn’t authorised by you is referred to as an unauthorised charge.
If the transaction is most likely connected to credit card fraud, you can easily dispute it.
As a result, in a situation like this, you must protect your card in terms of understanding systems where you input your card information, such as your identification number, your CVV, and the rest of the information, that seems essential. This is to prevent it from happening again.
1. Billing mistakes
Another reason you might want to dispute a charge on Discover is for billing errors. A few examples of billing errors are as follows:
• You have fully paid for goods and services but have not yet received them.
• Calculation mistakes
• Transactions that are unclear or for which you need more information
• Failing to send you a billing statement at the address listed on file
1. A lack of service
Have you recently paid for a specific service to be performed or goods to be delivered but they weren’t delivered or rendered? If so, this is another frequent reason why people dispute a particular charge.
Then you can just ask the person or business for a refund of your money.
How to Challenge a Discover Charge
Now that you know why people dispute charges, let’s look at how you can do it on Discover quickly and easily.
Step 1: Speak with the merchant or examine the account statement
The first step is to speak with the retailer face-to-face. If the retailer fails to deliver the goods, you can ask for a refund of your money.
You are more likely to receive your money back in a timely manner if the retailer is willing to work with you.
This might not always be the case, though. If the merchant is trying to steal your money from you, you won’t get a refund; instead, you’ll need to dispute the charge.
If there has been an unauthorised charge made to your account, you must carefully examine your transaction to prevent a billing error.
You must periodically review every transaction you make in order to keep track of your bank account. This should probably be done on a daily, weekly, or monthly basis.
Step 2: Speak with your credit card company or Discover
You can use this method to get a refund of money back to your account if the step above is unsuccessful.
In these steps, you have the option of calling the customer service line of your credit card issuer, stopping by a bank branch, or both.
If you noticed any unauthorised transactions on your Discover balance, you can also contact Discover by using their online platform.
To dispute a transaction, all you need to do is log into your Discover account online, go to Activity and Statement, find the transaction you want to dispute, and click on the Dispute Charge button.
Call their call line at 1-800-347-2683 if you need a prompt response from their customer service representatives.
When Can You Challenge a Discover Card Charge?
You should anticipate receiving your money back quickly if you dispute something on Discover. Discover tries to start an investigation into the dispute between the customer and the merchant as soon as a claim is made.
Therefore, it may take up to 120 days before you receive a money-back refund to your card, plus an additional 20 days for the merchant to provide the required paperwork.
What Expenses Am I Unable to Dispute on Discover?
Literally, not all charges can be contested on Discover; in addition to the reasons listed above, there are a number of other reasons you might want to do so that are not entirely covered by their chargeback policy.
For instance, you cannot challenge a charge for a merchant’s poor customer service or likely the inconveniences related to a merchant.
What Should I Do If a Discover Credit Card Has an Unauthorized Charge?
You can easily submit a dispute online, but you might not have much time to wait for a response from the Discover customer service team. In this case, calling 1-800-347-2683 is the best course of action.
Alternatively, if it’s not an emergency, you can submit a dispute online.