Customers want to dispute a charge because online ways to pay have become more common and have changed over time.
When a customer finds out that a merchant charged them extra, they have the legal right to ask for their money back. This is usually done through a chargeback.
But it’s important for every merchant to think about how many chargebacks they get, because the more chargebacks they get, the more money they lose.
So, to protect yourself from users’ chargebacks, you should make sure everything is in order. This will stop users from filing chargebacks against you that aren’t necessary.
In this article, I’ll show you how easy it is to keep yourself safe from Chargebacks.
How to keep from getting charged back
If you don’t protect yourself against chargebacks, a card issuer will definitely send you a chargeback request, which won’t be a favor to you.
There are some things you need to figure out to protect yourself from chargebacks. Here are some ways to protect yourself from chargebacks.
You should think about making a policy for how a user can return a product they bought on your platform. Your customers must be able to easily see and understand this policy so they can decide what to do.
Your return policy will have all the information a customer needs to return a product they’ve already bought.
• Describe your products in detail on your website.
Let people know what the product you’re selling is all about. Also, the product described must be the same as the product the user gets.
To give detailed product descriptions, you have to give a lot of information about the product you are selling. The descriptions will depend on the type of product you are selling.
For example, if someone wants to buy a smartphone from your website, you need to list the color options and all of the device’s specs.
• Include a phone number and email address in your contact information.
If a user files a chargeback, you can’t get out of it.
Sometimes, a customer may need to get in touch with a Merchant by sending a message to the Merchant’s email or calling the Merchant at the number given.
But if you haven’t given out your contact information, the customer might not be able to get in touch with you before filing a dispute with the card issuer.
So, just like you should make sure customers can see your return policy, you should also think about putting your contact addresses in a place where customers can see them easily.
• Always get a signature from the customer when a card is present.
To make sure the transaction is legal, you should always get a signature from the customer. This can help you in the future.
Probably, if a customer says they didn’t sign off on a transaction, the signature could be used as proof that the customer did sign off on the transaction.
• Give a clear and precise refund policy
Just like you should have a Return Policy, you should also have a Refund Policy. This will help the user understand everything that goes into asking for a refund.
This policy should also be easy for your clients to find.
Chargebacks: How They Work
Now that you know what cashback is, let’s take a look at how it works.
Customers do chargebacks for a number of reasons, but most of the time it’s because a product was damaged in shipping or the wrong product was sent. In these cases, the customer can ask for a refund because the product wasn’t what was expected.
A chargeback is when a customer wants to get their money back, but instead of asking the business they bought something from, they ask the bank that gave them the credit to their debit card.
But, as I said before, chargebacks are good for customers but could be a mess for your merchant or seller.
How to Request a Refund
If a user wants to dispute a charge on their credit or debit card, the first thing they will probably do is look up the merchant’s address. This is why it’s important for you as a merchant to give your contact information.
If talking to the merchant doesn’t seem to solve the problem, the customer can either talk to the card issuer or dispute the charge online. Most banks and other financial institutions have a way for customers to dispute charges that were made on their card.
What Does a Chargeback Mean on a Bank Account?
When a customer disputes a charge on their credit or debit card. We call this “Chargeback.”
Chargeback is always changing and takes different shapes. People might ask for a chargeback if they ordered goods online but never got them.
Or, if someone makes a transaction on your account without your permission, you can just dispute the transaction.
Once a chargeback is settled, the customer’s account will be refunded with the correct amount.
Why is it important to do chargeback?
As a business owner, you should think carefully about chargebacks. Not only will you lose money, but you will also have to pay an extra fee for a refund.
When a customer disputes a transaction, you have no choice but to give them the documents they need to understand what happened. If your refund and return policy isn’t clear, you’re probably going to lose the case.